Privacy policy

Effective Date: November 3, 2025
Last Updated: November 3, 2025

Welcome to Book Dubai, operated by About Town FZCO, Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates (“we”, “our”, or “us”). We value your privacy and are committed to protecting your personal information in accordance with applicable laws in the United Arab Emirates (UAE) and the General Data Protection Regulation (GDPR) for international visitors.

By using www.book-dubai.com, you agree to this Privacy Policy.

1. Information We Collect

We collect only the information necessary to provide our services efficiently and securely.

  • Personal Information: Name and email address (for purchases and newsletters).
  • Payment Information: Processed securely via Stripe or PayPal. We do not store or access your payment card details.
  • Automatically Collected Data: Basic usage data via Google Analytics and Meta Pixel, such as page visits, device type, and general traffic patterns (no personal identification).

2. How We Use Your Information

We use your information to:

  • Process and confirm ticket purchases.
  • Send order confirmations, receipts, or updates.
  • Provide customer support through support@book-dubai.com.
  • Send promotional emails or offers (only if you’ve opted in).
  • Improve our website and marketing campaigns through analytics.

3. Cookies and Tracking

We use cookies and similar technologies (Google Analytics and Meta Pixel) to enhance your browsing experience, measure performance, and improve our advertising. You can manage or delete cookies through your browser settings.

4. Data Storage and Retention

All customer data is securely stored on Shopify’s servers, which maintain compliance with global security standards.
We retain your information for up to 6 months, unless a longer retention period is required by law or for legitimate business reasons (such as resolving disputes or issuing refunds).

5. Data Sharing

We do not sell, rent, or share your personal information with any third party.
Payment data is shared only with our secure payment processors (Stripe and PayPal) for the purpose of completing your transaction.

6. International Visitors

We welcome visitors from around the world. Your data may be processed within the UAE and in compliance with applicable UAE data protection laws and GDPR standards.

7. Your Rights (GDPR & UAE)

You have the right to:

  • Request access to the personal information we hold about you.
  • Request correction or deletion of your data.
  • Withdraw your consent to receive marketing emails.
  • Lodge a complaint with a data protection authority (if applicable).

To exercise these rights, please contact us at support@book-dubai.com.

8. Email Communications

If you subscribe to our newsletter, you’ll receive updates about offers, new attractions, and promotions. You can unsubscribe anytime by clicking the “Unsubscribe” link in our emails.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, or disclosure. Shopify’s built-in security features (SSL encryption and PCI DSS compliance) are used to safeguard transactions.

10. Children’s Privacy

Our website is not directed at children under 16 years of age. We do not knowingly collect personal data from minors.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with the updated date.

12. Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

About Town FZCO
Building A1, Dubai Digital Park,
Dubai Silicon Oasis, Dubai, United Arab Emirates
Email:  support@book-dubai.com